Refund Policy
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Sessions (online/face-to-face), Refunds, Returns, and Subscription Cancellations Policy
Clients are encouraged to communicate any issues or concerns regarding attendance or payments promptly.
Open communication allows for potential solutions to be discussed and agreed upon.
Madeleine Hardus, from now on called the therapist will maintain the confidentiality of all client information in accordance with professional ethical standards and legal obligations (for more information, see privacy policy when booking any session).
Professional Conduct:
Clients are expected to adhere to a respectful and professional code of conduct during therapy sessions (Nutrition and/or CBT-Hypnotherapy).
The therapist reserves the right to terminate the session if a client's behaviour is deemed harmful or inappropriate.
Exceptional Circumstances:
In cases of exceptional circumstances (e.g., medical emergencies), the therapist may, at their discretion, consider rescheduling or offering a partial refund.
Policy Updates:
The therapist reserves the right to modify the payment policy. Clients will be notified in advance (at least 30 days) of any changes.
You will absolutely love our products and services.
However, you’re fully protected by a 100% money-back return policy.
Here’s how it works…
First 21 Days
If you are dissatisfied at any time during the first 21 days after purchase, simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
After 21 Days
If for some reason you are dissatisfied more than 21 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 21 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). Returned physical products are subject to a re-stocking fee equivalent to 5 percent of the purchase price.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third-party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.K. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Subscription
1. Upfront Payment:
• Clients are required to make an upfront payment to secure their membership for any therapy services (Nutrition and/or CBT-Hypnotherapy).
• The upfront payment is non-refundable and is designed to secure the client's commitment to the therapeutic process.
2. Monthly Payments:
• Monthly payments will be automatically charged on a recurring basis.
• The monthly payment amount will be communicated and agreed upon by agreeing to the policy and by payment before the initiation of the membership.
3. Payment Method:
• Payments must be made through the designated platform or method provided on the website madeleinehardus.co.uk.
4. Billing Cycle:
• The billing cycle will be monthly until the agreed term.
Subscription Cancellations
If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.
Upfront payments are non-refundable. When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honour your agreement to make multiple payments for that subscription period.
Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honouring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
Either party reserves the right to terminate the membership with written notice. We reserve the right to terminate the membership if a client's behaviour is deemed harmful or inappropriate.
Any outstanding fees or charges at the time of termination must be settled promptly.
Contacting Us
Email your refund or subscription cancellation request to contact[at]madeleinehardus.co.uk. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.
Send your written request for a refund or subscription cancellation by first class postal mail to:
Power through Nature
Attn: Refunds & Subscriptions Department
17 Priors Grove Close
Warwick, Warwickshire, CV346LY
United Kingdom
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on January 15, 2024.
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